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OUR GOALS:
To keep you as a friend and loyal customer. We work hard with are speedy service. We actually keep our stock on hand so there is NO waiting time!

SHIPPING INFO:

We use the FedEx Service for all deliveries. FedEx (USPS says average 2-3 days for delivery from time of mailing, we say it's more like 3-6 days) is $7.95. For all APO & FPO addresses whether you are stationed inside the U.S.A. or not. Express Mail (USPS guarantees 1-2 days for delivery from time of mailing) is $14.00. Unless otherwise noted on the item page, orders are shipped within 2-3 working days.

We ship multi-item orders in as few packages as possible. If you want your items shipped as we get them in stock, for an additional fee, note your needs in the comment section of our order form when you check out.

You can be charged extra shipping fees if your package needs to be reshipped due to an address error. Please verify your address when you check out.


PRODUCT GUARANTEE:

You are FULLY PROTECTED against having to keep jewelry you don't want.

Remember,

Simply inspect your jewelry carefully through the UNOPENED PACKAGE. If there is ANYTHING you don't like, simply contact us within 24 hours of delivery for a RETURN AUTHORIZATION NUMBER and send it back. (This does not apply to gold jewelry. See gold policy below.)

If you find a defect AFTER opening the package, contact us within 24 hours of delivery for a Return Authorization Number and send it back.

 
A PERSONAL MESSAGE FROM OUR PRESIDENT:
 
If you feel that Candles Body Jewelry does not deliver ALL that you WANT and EXPECT, simply SEND BACK the jewelry and tell me that you want your MONEY BACK.
 
I'll refund you immediately. That's more than a guarantee, it's a PERSONAL PROMISE.
 
Yours sincerely,
 

Matt Hass


RETURN POLICY:

Call or email us for a RMA# (return authorization number). You MUST write the RMA on the outside, front of your return package. Any package without the RMA# on the outside front will be refused and returned to you. There will be no exchanges or refunds without it. NO EXCEPTIONS

GOLD POLICY:

Because of the custom nature of our gold jewelry, there are no returns or exchanges. Our gold body jewelry is custom made to your order and not kept in stock. Of course if you find a defect, and nobody has yet, we will fix it.